Great Managers know how to engage their people. Steve Sapato on YouTube has created several informative and help oriented videos to help you become a better manager. https://youtu.be/NAblX1Nokwc?si=A2JE5SlK8DO1cSZi

There are hundreds of articles showing how most people don't quit their jobs but they do quit a bad managers.

If this is such a huge problem why isn't it being fixed? Why isn't it being addressed?

It's like American politics, they know where the problems are but the people in power are typically the ones causing the problem and therefore it won't get fixed.

If you are having high turnover or if you are having issues with reliability, attendance, conflict among employees then you are probably having manager issues.

How do you fix a bad manager? Train them. If they won't be trained? Replace them.

One bad manager can cost your company thousands maybe hundreds of thousands of dollars. Why are you allowing bad managers and bad attitudes to impact your business?

It is time to train your people, all of them, on communication, management skills, and confrontation. Note that confrontation is vastly different from conflict.

Many companies train in conflict resolution but few on confrontational skills. One is negative and one is positive.

Maybe it's time you taught your people how to be better.

steve@stevesapato.com

https://mentalprosperityblog.com/great-managers-made-not-born-ep-224-office-gossip/

Do you hire 'bad' managers? or ...

Mental Prosperity is what makes some managers GREAT!

I recently had an owner share with me that they hire ‘bad’ managers so that those managers can deal out the harsh reality of work and they (the owner) only has to be the ‘good guy’ and enjoy their employees.

I was stunned. First of all, if you know anything about being a manager you should know how to deal with all types of people, all situation, and be great with your employees during difficult times.

Long before an employee becomes a problem a great manager would be having conversations, would be taking actions, would be helping and assisting that employee on getting better. In the end, if that person does not improve it would certainly have been in the conversation that it was the employee that was falling short and not the people around them or the leadership that has offered to help them the entire time. And by then, the employee knows the end is coming and there should be no surprises.

So when this company owner said they understood hiring a ‘bad’ manager I could not believe what I was reading.

But it also came out that we were on different planes for understanding. The question came, ‘what do you mean by bad manager?’

Good question. When I talk about good managers vs great managers vs bad managers I am not talking about being the ‘bad guy’ when it comes to dealing out bad news. I am talking about results. All results. Not just, did the manager get the results for the company but did the manager accomplish their department goals. The difference is that one is measured by statistical data while the other is measured by performance, satisfaction, attitudes and results that not only accomplish the company goal but also the company’s bottom line by accomplishing goals, keeping great employees who have high performance and satisfaction surveys that affect the entire organization.

If what you are looking for are great managers, start with proper training. Training in Skills with People. Training in methods that enhance an organization with questioning and listening like the QLMethod for Success. Training that helps you find the best people to put into management positions and not just promoting the next person in line.

I am Steve Sapato and I teach good managers to be great.

www.mentalprosperityblog.com

What makes you exceptional as a Manager? One thing to make it happen~

When you talk about what makes someone good there are lots of points you can make, but the difference between good and great managers are just a few things. Great managers do a few things that the good managers and lesser managers only think about doing.one else One primary place where Great Managers stand out from every other manager is 'communication'. I know that most managers when you ask them will say that they think they are good at communication. And when I pin them down to specifics, like asking, give me an example of how you communicate with your least important tier of employees they will be aghast and say, all of my employees are important. Of course they are. Now tell me how you just communicated with that tier? They cannot tell me of course because most managers tell their immediate supervisors information and expect that information to be communicated effectively down to all of the employees in their group or organization. The real heart of this is that Great Managers never assume/presume or take for granted what will or won't happen. They check and ask and seek to find out if that information is adequately passed down to all of their people. Great Managers use all avenues of communication, verify that it worked and insure that no one is left out. Great Managers not only use email to send information they also invite response to insure the information was communicated. They will use email, phone calls, text messages and verbal connections to make sure their messages are valued and received openly. Now I ask, what did you last 'send' and how did you make sure the correct info was transmitted and understood by the recipients? Now we are on the right track to being a Great Manager! Steve Sapato is a management trainer and speaker and has trained hundreds of companies and organizations in how to become exceptional. mentalprosperityblog.com

Sell? NO!

We all need to know how to sell something... after all, we all buy everything from somebody. ~Sss

Have you ever said, I can't sell? Well like it or not we are selling something every day. I sell my kids on cleaning their room, my spouse on helping out, my coworkers on doing a great job, my employees on how they can be better. My boss on how great I am. If you area Dr. then you need to sell your patients on why the should do what you tell them to do. 

I have heard so many people say about a person, oh, they are in network marketing an they try to sell their friends. I would never sell to my friends.

Really? Isn't that what the insurance agent is told to do first thing? How about the cutlery salesperson? The car salesperson? 

We sell to each other every day because we all need to buy things every day.

Open your heart an mind to becoming a person who can SELL. Then sell yourself as the best you can be at whatever you want to be.

Need help being better at "persuasion" (shhh~ that's the secret word for selling)? Call me, I am a business coach who trains people on how invite people to use your services because you are the best!

Great Managers- Finding Your Center

Great Managers – Finding your center!

I watch managers struggle every single day and wonder.. is it because they truly don’t know? Don’t understand? Or have never been taught!

I watch managers every day who don’t know how to delegate or are afraid of the consequences, repercussions or reactions of their staff. I watch supervisors react in situations instead of acting upon those situations.

A GREAT MANAGER should be trained, informed, held accountable for their staff, the training of that staff, the motivating of that staff, the effectiveness of that staff. It is the managers duty to involve their people, create in their people a desire to not only be effective but to excel at their jobs and even superset and help others succeed at their jobs also.

GREAT MANAGERS ARE MADE by seeing the problem or challenge before it happens and planning how they will handle the situation if and or when it arrives. A great manager is made into someone who will face their boss and deliver an effective solution to a problem or at least acknowledge and share with them the problems they are facing so that they can get help fixing the problem if they are not prepared or trained for that situation.

Staying focused and not getting out of balance in a crucial moment can make all the difference in resolving a situation and not exacerbating it. FIND YOUR CENTER and know that you can handle any situation even if it involved asking for assistance from your boss or your staff.

Remember, you hired your staff for their excellence. Don’t be afraid to call upon it.

Need additional management training to turn your supervisors and managers into GREAT MANAGERS? Call upon www.stevesapato.com for some real answers and excellent training for your people.

Want to be a better speaker?

Would you like to be a better speaker in front of a group?

It used to be said that the fear of speaking in public was the number one fear people had. While that made little sense to many of us it was very true for those who had that fear. Well, somewhere along the way from 1950 until today we have found in the computer age that we find ourselves speaking to groups fairly frequently. So while it may not be as frightening as it once was it is an area where we now want to excel.

As a wanna-be manager, supervisor and manager we need to be better speakers. We need to know how to garner followers, give confidence, show strength, reduce stress and anxiety and show us as capable individuals.

If this is true then what are you doing to become a better speaker? I taught public speaking for seven years at the college level and have continued to teach and instruct on a contractual level for many years.

What I have found is that most of us really do not understand the subtleties of speaking in front of a group. We think we know. Most managers THINK they are great speakers but when you ask their staff most just roll their eyes. After all, we can’t speak badly of our boss, they might hear about it and take revenge.

When I ask people if they really know how to speak in front of a group, most say of course, and blow me off. But then I ask, really? So you practice making faces in front of your mirror? Answered 100% of the time… no! of course not. That’s stupid.

And then I ask, but you know what your face and body language are saying?

And again, unequivocally YES!

So have you ever had someone ask you if you were OK? Or if you were having a bad day? And you weren’t?  Then you don’t always know what you r face or body language is saying. And it’s THAT type of thing that we all need to improve.

If you are speaking in front of a group and you don’t realize that you are raising an eyebrow, or that your mouth moves a certain way, or that when you speak you tug at your lip… then you have no clue what message you are sending to your audience.

Want to get better at speaking in front of a group? Sign up for some private/group training. Have your company contact a professional. Someone who KNOWS how to train speakers. Someone who will not tippy toe around you because you have a position but will tell you what you need to improve upon and make you improve, allow you to make mistakes, video tape you and show you the flaws so you can ‘understand’ emotionally what you need to work on. And believe me when I say, the video taping is MANDATORY for your improvement.

Want to be a better speaker in front of a group? Call someone today.

www.stevesapato.com

Pay it Forward

I m watching a move called Pay It Forward and I remember having seen it and that it impacted me but don’t remember much about the specifics of the movie.


I do know this though, and that the concept is what indeed we should all live by.

And then I received a friend request on LinkedIn and I remembered why I Blog. I am paying it forward. I remember why I am working on Sunday to design lesson plans so I will be the best trainer tomorrow and that all of my students will walk away with at least the opportunity to be better at their jobs.

And I remembered that I Blog about managers, management, and what it takes to be a better manager is because I am paying it forward. If I make someone, just one someone, a better manager, then I have changed the loves of so many others! How many people does that manager touch? Control? Supervise? How many other supervisors will learn from the Manager. How much of a difference am I making?

I don’t know. And that isn’t even important. What is important is that one manager, one person wrote to me and said they were looking forward to learning from my Blog. That means I can reach ONE person no matter who subscribes to my Blog! ONE PERSON who wants to get better. One person who wants to learn. I can make a difference to ONE PERSON!

And after all, isn’t that what YOUR job is all about? Being such a great manager that you make everyone’s job just a little easier? I little less stressful? I little more successful? Isn’t it your job to pass on many of your abilities so that others can learn from you? So they can help the company and other people that they touch become better?

If I have reached one person who makes a difference to one other person. I am paying it forward. And that, my friends, is what life is all about.

Steve Sapato www.stevesapato.com

Great Managers

When I started my book, called Great Managers Are Made Not Born, it was simply to work into many of the seminars I had been asked to do to help so many people who were promoted into a supervisory or management position without significant training.

For some reason many employers seem to think that what makes a great employee translates into making a great manager. And as we have discovered this is usually not the case.

So what we need to know is how does someone who is promoted but not gone through extensive management training, become a great manager?

The answer to that is not simple but it can be a a place that can be overcome. The first thing we need to know is that SELF DEVELOPMENT, automobile university as Zig Ziglar calls it, is an exceptional way to learn and grow into becoming a great manager.

It almost doesn't matter who's material you train from, most of us can learn from anyone who is knowledgeable enough to either write a book, manual or produce a CD or e-learning.

The first step and key to becoming a GREAT MANAGER is to start your education on how you can become a better manager.

www.stevesapato.com