Great Managers Are Made Not Born: Poor Manager Creates Bad Press!

Great Managers Are Made Not Born: Poor Manager Creates Bad Press!: "A recent stay by a friend at the HOLIDAY INN on 2001 Clearview Avenue, Atlanta, GA prompts an amazing response! That is WHAT THE HECK? Yes, ..."

Poor Manager Creates Bad Press!

A recent stay by a friend at the HOLIDAY INN on 2001 Clearview Avenue, Atlanta, GA prompts an amazing response! That is WHAT THE HECK? Yes, the friend booked a room on the second floor and upon returning at about 10:30pm discovered that a band was playing in the banquet room directly below their room with a loud thumping base making it difficult to watch TV much less get some sleep. Now we all expect hotels to book receptions and parties and we all should be understanding about these types of things but after midnight my friend thought the festivities from the pounding base speakers that were vibrating the room should cease! How about you? What time do you think other hotel guest should be entitled to their rest? Two phone calls to the desk and two hours later - Houston! We have a problem!
OK, the first response is.. who the heck booked a room above the banquet hall ANYWAY when there were other rooms available, at least they appeared available by the lack of cars in the parking lot.
And upon a first phone call why didn't the properly trained night clerk/manager take control and either shut the music down or if they were booked to go to 2am inform the guest that the music was going until 2am and that the hotel would be more than happy to relocate them to a much quieter room? Oh yes... I know now, they were NOT properly trained to handle these situations.
At 12:51 when the occupant telephoned the front desk again, nothing was done and when the music finally shut off at 2am, well, you can imagine the evenings rest was already past the point of no return.
How about you? Would you have handled this situation differently? Would your staff?
And now of course we get to the next morning when the guest came down to confront the Hotel Manager at 11 am and you guessed it... no manager on duty. After a brief telephone conversation where the manager enlightened the guest that they had booked through Expedia and therefore there was nothing they could do about a refund or any other course of action the guest was left holding the proverbial bag and while vowing to never return, simply disappeared into the daylight of another day of terrible management.
Is this how great managers are made? Trial and error? Frustrating your guests? Alienating potential clients? Getting bad write-ups on the Internet?
I seriously doubt it.
Now take this into your consideration.. so many things went wrong in this situation. 1) Poor room fulfillment 2) Poor reception room planning  3) Poor night staff training  4) Bad lack of knowledge about potential solutions  5) Either bad night staff with no insight for the guest OR bad general management because the staff was afraid of consequences if they had taken action without consulting the manager. 6) Poor general management for not satisfying the guest the next morning resulting in bad press and a bad rating online for that hotel via Expedia.
The only solution is to retain the staff and management to take positive and pro-active steps to avoiding these situations to begin with.
This is your MANAGEMENT Guru, http://www.stevesapato/ hoping you train your staff ever day every week every month every year with proactive management training and outside ideas and enlightenment.

Work out Manager - everything is a lesson.

The lessons are out there and waiting for you. Find your own path. Great Managers Are Made Not Born

Manager at the bottom of the pole

A recent 'political' cartoon came across my desk showing a bird at the top of the pole pooping down on all the birds underneath and we, the people (as birds), were at the bottom being pooped upon. That does not seem to political does it? Is it Fun? Expressive? Damaging? Corruptive? But as a manager, what would you do if one of your people was passing that around about your organization? What would you do? How would you react? What action would you take? Even more importantly what would you think? Would it change what you think about that person? Would you treat them differently? Would you look upon it as a challenge for your authority?


In actuality it's a terrific opportunity to demonstrate that you are a GREAT MANAGER! Think about the problem for a minute right now... what is right and wrong with this scenario, the cartoon being passed around the office, the implications.

Is it an attack upon authority? Is it a cry for help? Is it a statement of office perceptions? Is it an unhappy employee? Is it a temoprary situation? Is it a long term problem? Is it just in fun? Is it about you? Is it about your boss? Is it about company policy? Is it about a particular department? A particular supervisor or manager?

What are you going to do about it?

And it really depends on HOW Do You Perceive it. Take this scenario and talk about it in your office today. Share it with your people. See how everyone feels about it.

Learn from what you hear. Grow from what you see.

The actuality is this is neither negative or positive but it IS all about how it is perceived.

Grow on today. Grow on and rememberGREAT MANAGERS ARE MADE NOT BORN

http://www.stevesapato.com/
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Give me 60 minutes and I will change your life.
Author of the book: Great Managers Are Made Not Born
Author of the forthcoming book - The Twenty, things you need to learn in order to find the love of your life
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Great Managers Are Made Not Born: Being Good At Your Job Can Save A Life!

Great Managers Are Made Not Born: Being Good At Your Job Can Save A Life!: "Recently in the news was the story of a University of Virginia man who killed himself. Why? He killed himself as the result of being bullied..."

Being Good At Your Job Can Save A Life!

Recently in the news was the story of a University of Virginia man who killed himself. Why? He killed himself as the result of being bullied in his job. And who was his nemesis? His MANAGER! And the man who committed suicide had talked to his boss, his bosses boss and written numerous letters and made dozens of phone calls to report the situation.
What went wrong? Why was nothing done?
Because all of the ‘managers’ involved were not trained to be great managers. They were only filling a slot, holding a position and none of them could or would make any kind of decision that would have remedied the situation. Maybe they were incapable of responding. Maybe they did not know how? May they were also afraid of the bully? Maybe .. maybe … maybe …

And the truth is, none of them were GREAT MANAGERS! And someone died.

We seldom put such emphasis on doing our jobs at a GREAT level but the truth is out there. Your job can make someone’s life or take someone’s life.
Maybe you and your company should make arrangements for additional training today.

Maybe you should invest in yourself and become that GREAT MANAGER that would have saved someone's life.

Great Restaurant Management! Mykonos!

Talk about PLEASURE! I had a wonderful dining experience on Friday night! Drew Williams of the Mykonos Taverna in Atlanta was a terrific host and his people gave me amazing service and authentic Greek food that was the best in Atlanta! But to understand what made it so good is to understand management. The restaurant bustles with staff who know their jobs and perform it flawlessly. Drew has trained his staff, manages them with clarity and authority and most of all with respect that they knew their jobs. He watched over the restaurant and made sure all guests were taken care of, happy with their meals and the overall dining experience.
If you understand management, you understand how important it is that your people know their jobs and that your responsibility it to make sure they do their jobs, not do them for them, not hover over them, not to watch every movement or make them nervous.
Your job as a manager is to make their jobs easier, keep them happy at their job, and train the next generation so that your organization continues to run flawlessly for the future.
If you are doing these things and your staff feels comfortable sharing with you about your job al well as theirs then you are on the right track.
Just keep learning and growing and your will understand that Great Managers Are Made and Not Born!
http://www.stevesapato.com/

Great Managers

When I started my book, called Great Managers Are Made Not Born, it was simply to work into many of the seminars I had been asked to do to help so many people who were promoted into a supervisory or management position without significant training.

For some reason many employers seem to think that what makes a great employee translates into making a great manager. And as we have discovered this is usually not the case.

So what we need to know is how does someone who is promoted but not gone through extensive management training, become a great manager?

The answer to that is not simple but it can be a a place that can be overcome. The first thing we need to know is that SELF DEVELOPMENT, automobile university as Zig Ziglar calls it, is an exceptional way to learn and grow into becoming a great manager.

It almost doesn't matter who's material you train from, most of us can learn from anyone who is knowledgeable enough to either write a book, manual or produce a CD or e-learning.

The first step and key to becoming a GREAT MANAGER is to start your education on how you can become a better manager.

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